Refund Policy
Effective Date: September 30, 2026
Vorellis Ventures, Inc. (“Vorellis Ventures,” “we,” “us,” or “our”) is committed to providing quality products and professional services and to maintaining clear and reasonable policies regarding returns, refunds, exchanges, and cancellations.
This Refund Policy explains the general terms that apply to purchases made directly from Vorellis Ventures. Certain products, marketplaces, services, or individually contracted engagements may be subject to additional or different terms disclosed before purchase.
1. Physical Product Returns
Unless otherwise stated at the time of purchase, eligible physical products purchased directly from Vorellis Ventures may be returned within 30 days of delivery.
To qualify for a return, the product should generally:
- Be in its original condition
- Be unused, unworn, or unaltered, where applicable
- Include original packaging, accessories, components, and documentation when reasonably available
- Include proof of purchase or sufficient information for us to locate the transaction
Products showing substantial use, damage caused after delivery, unauthorized modification, or missing material components may not qualify for a full refund.
2. Starting a Return
Before returning a product, please contact Vorellis Ventures using the contact information provided at the end of this policy.
Please provide:
- Your name
- Order number or other proof of purchase
- Product being returned
- Reason for the return
- Photographs of damaged or defective merchandise, when applicable
If the return is eligible, we will provide applicable return instructions.
Products should not be returned to our corporate mailing address unless we specifically instruct you to send the return there.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, materially different from what you ordered, or shipped incorrectly, contact us as soon as reasonably possible so that we can review the issue.
We may request photographs, packaging information, shipping documentation, or other reasonable information necessary to evaluate the claim.
When we determine that an item arrived damaged or defective or that Vorellis Ventures fulfilled the order incorrectly, we may provide an appropriate remedy, which may include:
- Replacement of the product
- Exchange for the correct product
- Refund of the applicable purchase price
- Refund or reimbursement of eligible return shipping costs
The appropriate remedy may depend on product availability and the circumstances of the order.
4. Non-Returnable Products
Certain products may not be eligible for return for health, safety, customization, or other legitimate reasons.
Non-returnable products may include, where applicable:
- Personalized or custom-made products
- Products clearly identified as final sale before purchase
- Gift cards or similar stored-value products
- Perishable goods
- Products that cannot reasonably be resold for health or hygiene reasons after opening
- Products materially damaged through misuse, neglect, or unauthorized alteration
Any product-specific return restrictions will be disclosed when reasonably applicable.
Nothing in this section limits rights that cannot legally be waived.
5. Exchanges
When available, eligible products may be exchanged for another size, variation, or replacement product.
Exchange availability depends on inventory and the circumstances of the return.
If a replacement product is unavailable, we may provide another appropriate remedy, including a refund when applicable.
6. Return Shipping
Unless otherwise stated, customers may be responsible for return shipping costs when returning an otherwise satisfactory product because of preference, ordering error, or another reason not attributable to Vorellis Ventures.
If the return results from an incorrect, damaged, or defective product for which Vorellis Ventures is responsible, we may provide a prepaid return method or reimburse reasonable return shipping costs as appropriate.
Original shipping charges generally are not refundable unless required by law or the refund results from an error for which Vorellis Ventures is responsible.
7. Refund Processing
Once an eligible return has been received and inspected, we will determine whether the return qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the transaction.
Although we may initiate an approved refund promptly after completing our review, the time required for the refund to appear in your account depends on your bank, card issuer, payment processor, or other financial institution.
Vorellis Ventures does not control processing times imposed by third-party financial institutions.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before an order enters processing, fulfillment, or shipment.
Once an order has been processed or shipped, we may be unable to cancel it. The order may instead need to be handled as a return under this policy.
9. Lost or Missing Shipments
If tracking information indicates that an order has been delivered but you cannot locate it, please check the delivery location, household members, neighbors when appropriate, and any information provided by the carrier.
If the shipment remains missing, contact us so we can review the circumstances and, where appropriate, assist with the carrier or determine what remedies may be available.
Claims involving loss or theft after confirmed delivery may require additional review.
10. Marketplace Purchases
Vorellis Ventures products may be offered through third-party marketplaces or retail platforms.
Purchases completed through a third-party marketplace may be subject to that marketplace’s return, refund, cancellation, and dispute procedures.
When a marketplace controls the transaction and requires returns or refunds to be processed through its platform, customers should follow the procedures provided by that marketplace.
11. Business and Wholesale Orders
Wholesale, bulk, commercial, or business-to-business orders may be subject to separate return and refund terms because of order volume, customization, sourcing requirements, shipping arrangements, or negotiated pricing.
Any separate terms disclosed in a quote, purchase order, invoice, wholesale agreement, or other written agreement will apply to that transaction.
12. Consulting and Professional Services
Consulting, strategic operations, business development, and other professional services are different from physical product purchases.
Fees associated with completed services, work already performed, delivered materials, or resources already committed to an engagement may be non-refundable to the extent disclosed and permitted by law.
If a service engagement is canceled before completion, any refund or remaining balance will be determined according to:
- Work already completed
- Expenses or resources already committed
- Contractual obligations
- Cancellation provisions disclosed before purchase
- The applicable proposal, statement of work, invoice, or service agreement
Any separate written service agreement will control if its refund or cancellation provisions differ from this general policy.
13. Deposits and Advance Payments
If a service requires a deposit, retainer, or advance payment, the applicable proposal, invoice, checkout page, or service agreement should specify whether that payment is refundable and under what circumstances.
We will not characterize a payment as non-refundable after the transaction if that condition was not appropriately disclosed before the payment was made.
14. Digital Products
If Vorellis Ventures offers downloadable or other digital products in the future, applicable refund eligibility may differ from that of physical products because digital products can often be accessed immediately.
Any special restrictions applicable to a digital product will be disclosed before purchase.
Nothing in this section affects rights or remedies that cannot legally be excluded.
15. Duplicate or Incorrect Charges
If you believe you were charged more than once, charged an incorrect amount, or charged for a transaction you do not recognize, please contact us promptly.
We will review available transaction information and work to resolve verified billing errors.
Unauthorized transactions may also need to be reported to the applicable payment provider or financial institution.
16. Chargebacks and Payment Disputes
We encourage customers to contact Vorellis Ventures first if there is a problem with an order, refund, or charge so that we have an opportunity to investigate and resolve legitimate concerns.
Nothing in this policy prevents a customer from exercising dispute or chargeback rights available through their card issuer, payment provider, or applicable law.
17. Changes to This Refund Policy
Vorellis Ventures may update this Refund Policy periodically to reflect changes to our products, services, fulfillment practices, business operations, or applicable requirements.
The Effective Date at the top of this page may be updated when material changes are made.
The policy applicable to a transaction will generally be the policy or transaction-specific terms presented when the purchase was made, subject to applicable law.
18. Contact Information
For questions regarding a return, refund, cancellation, damaged product, or other order issue, please contact:
Vorellis Ventures, Inc.
5900 Balcones Drive, Ste. 100
Austin, TX 78731
Phone: (737) 737-0573
Website: vorellisventures.com